MSN live messenger help?

[*prettyinpink*]

hope you can help.
i opened my mum an msn messenger account, i have loaded the software and she has xp. everytime i try to sign her in a message comes up saying her macafee (?sp) firewall is blocking it. i disable the firewall and it is still not signing in and stlll giving the same error....any ideas?

many thanks in advance.

[BeccyRGN]

Msn is fab when it works but it is very tempremental. Email the helpline attatched to msn. If not just keep trying - i find if you have a pop up blocker you need to turn it off too then it should work xx